Valens and Rush go to Havenhearst to meet with the director, Evan. He tells the detectives that Alex slipped and fell after he tried to open his window. He admits that they moved his body to the infirmary to try to save him. Rush asks for staff records. A councilor named Letitia tells the detectives that they are overpopulated and understaffed. She says that it doesn't take much to make kids angry. Letitia remembers telling the new juveniles that she will take them down if they act up. She remembers when a boy, Michael, took her keys and locked her out of the room. Afterwards, another juvenile, Ray-Ray took Michael's bag and dumped out its content. Alex tried to defend Michael and got into a fight with Ray-Ray, just before it was broken up by Evan.

They bring Ray-Ray to the station. Miller and Jeffries ask him about Alex. He tells the detectives that he was friends with Alex. He remembers that Alex told him how he opened his window using a screwdriver. He says that the shop teacher, Jimmy, caught Alex with the screwdriver, got angry and took it back.

Rush calls her dad and cancels her plans to have dinner. Rush tells Valens that Jimmy has a record of assault. They wonder how Jimmy got hired at Havenhearst. Deputy Commissioner Patrick Doherty meets with Stillman and tells him to shut down the Alex Caceras case. Stillman tells Valens that he can have any resources he wants to close his case.

Jeffries and Miller bring Jimmy to the station. Jimmy says that he wanted to teach troubled kids how to work with wood in order to give them a sense of pride. He says that Alex was a good kid. He believes that Alex's death was not an accident. He says that he was working at a hardware store when Alex died. He remembers when he tried to tell Alex to shape up. He noticed that Alex had blood on his shirt. Jimmy tells the detectives that Alex said he was being bullied. He says that he called Alex's lawyer to try to get help.